Related by context. Frequent words. (Click for all words.) 63 customer centric 54 customer satisfaction 52 Customer Experience 52 operational excellence 50 customer loyalty 48 continuous improvement 48 Customer 48 Operational Excellence 48 value proposition 47 CRM 46 customer 46 oriented architecture 46 oriented architecture SOA 46 operational efficiency 45 BPM 45 profitability 45 Business Process 45 KPIs 45 Corporate Social Responsibility 44 cloud computing 44 Service Oriented Architecture 44 data warehousing 44 ROI 44 SaaS 44 multichannel 43 OSS BSS 43 innovation 42 siled 42 operational efficiencies 42 key differentiator 42 ITSM 42 B2B 41 CIOs 41 SOA 41 midmarket 41 innovativeness 41 B2C 41 Value Chain 41 Service Oriented Architecture SOA 41 ERP 41 core competency 41 SAP 41 Supply Chain 40 Customer Service 40 BI 40 predictive analytics 40 CSPs 40 continual improvement 40 competitive differentiator 40 unified communications 40 Profitability 40 Six Sigma 40 CSR 40 Customer Care 39 KPI 39 SMBs 39 Enterprise Architecture 39 sustainability 39 excellence 39 Professionalism 39 differentiators 39 SOAs 39 CMDB 39 Siebel CRM 39 efficiencies 39 Cognizant 39 Lean Six Sigma 38 IT 38 behavioral targeting 38 Emiratisation 38 vertical integration 38 CIO 38 innovating 38 personalized medicine 38 ownership TCO 38 holistic approach 38 Business Processes 38 eCommerce 38 SME 38 Performance Improvement 38 reengineering 37 Cloud computing 37 Cordys 37 Managed Services 37 segmentation 37 competencies 37 Bazaarvoice 37 ITIL 37 BPO 37 commoditization 37 organizational structure 37 salesforce 37 strategic 37 KPO 37 CMMI 37 Hitachi Consulting 37 differentiation 37 Avanade 37 analytics 37 RightNow 37 metrics