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Customer Interaction 2.0:
Adopting Social Media as Customer Service Channels

In Journal of Advances in Information Technology (JAIT), Special Issue on Current Trends & Application in Web 2.0, Vol 2, No 4, pp. 222-233. ISSN 1798-2340. November 2011.

Authors/Editors: Michaela Geierhos
Publication Date: 2011
Type of Publication: Konferenzen/Journale
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